Client Portal | (304) 201-7485 | ask@alpha-tech.us
 

Your Cloud, Your Way.

With Alpha Technologies’ managed services, you can focus on running your business instead of running your technology. We provide turn-key technology management and supplement your team to ensure business technology remains an asset, instead of a burden.

Our team is ready to take your call and learn how we can serve your business needs!

304-201-7485 / Contact Us

Managed IT Services

Alpha Technologies Managed IT Services and Solutions.

Alpha Technologies is your own information technology team, handling all of your everyday IT support services and computing headaches so you can concentrate on what you do best – looking after your business. Alpha’s skilled IT staff provides a professional, responsive and more affordable alternative to traditional in-house IT support. Our IT pros can free you from time-consuming but necessary tasks like patching, monitoring and managing your IT infrastructure. We can handle all of your organization’s computing needs, from maintaining software, work stations, servers, remote access and networking equipment to sophisticated privacy and security services, such as malware and threat prevention. Alpha’s skilled and experienced team, combined with our innovative approach will exceed expectations for any business, large or small.

What are Managed IT Services?

Managed IT Services are a comprehensive approach to computer network consulting. Alpha Technologies offers flexible service contracts tailored for your business, taking responsibility for IT infrastructure on an ongoing basis. For a fixed monthly fee, Alpha Technologies monitors and maintains your IT services and infrastructure at a level of service you determine. Our team can manage selected IT components and provide additional support alongside your in-house IT staff, or we can manage your entire network and computer systems, in essence becoming your own contracted IT department.

Alpha Technologies Managed IT Services are a proactive and cost-effective approach to managing and meeting your technology needs. As your IT support team, we assess and then secure your network to ensure it is running safely and efficiently. We provide computer and network support when you encounter problems, but our approach is to alert you or your IT staff to potential networking or security issues and solutions before they become a problem.

  • We proactively monitor your network 24/7 and remotely address potential points of failure before they become critical.
  • Automatic alerts guarantee a rapid response.
  • Problems often are resolved before you experience downtime.

  • We maintain up-to-date hardware, software and patch information.
  • With highly skilled staff, using specialized tools and training, we are able to quickly address any needed IT services.
  • Our warranty and service tracking ensures parts are available when you need them.

  • We minimize disruptions by identifying concerns and resolving issues before they become a real problem.
  • Hardware and software maintenance can be performed after business hours to minimize downtime for your employees.
  • Detailed visibility into the health and performance of your IT assets allows us to quickly diagnose problems.

  • Patch management and inventory ensures your operating systems are up-to-date and not exposed to vulnerabilities.
  • Antivirus / Malware detection and protection to allow for a secured computing environment.
  • Penetration Testing to identify weaknesses in your IT infrastructure.

  • You don't have an IT staff
  • Your IT staff is too busy working on projects central to your core business
  • You understand what it costs your company to NOT focus on your businesses' priorities.
  • Your budget doesn't allow for the constant training required to keep your network on top of the latest certifications and protected against the latest threats to it
  • You are tired of the process of finding, hiring and managing IT staff, or you just can't seem to find or afford the best IT talent to join your organization
  • You can't afford the loss of productivity from network issues
  • You can't afford the loss of critical data, and the loss of your organization's reputation to data loss or a security breach
  • You realize that it costs WAY more for your business to be down, than the cost of a few hours of tech support.
  • You realize that your business depends on IT technology

  • Use Your Time Wisely
  • With your network management under control, focus on strategic ventures to grow your business.
  • Save Capital for Other Uses
  • As a planned, fixed item in your budget, save resources from unpredictable costly breakdowns.
  • Experience Reliable Uptime
  • With Alpha Technologies 24/7/365 monitoring, you can trust your network will be running when you need it.

Hourly Managed Services
Need help now? Or just a few specialized services? We can start tomorrow.
If you need specialized IT support, but don't want your network to be completely run by someone else, we offer competitive hourly rates. Our services can be customized to meet your unique needs and provide additional support to your own IT staff. You’ll get exactly what you need, and won’t pay for support or services you already handle. Alpha Technologies offers hourly support services in convenient time blocks. Give us a call and learn how we can work with you on a service portfolio for your budget and timeframe.

Contact us to learn more.

We Work with It All:

  • 24/7 Network Monitoring
  • Network Troubleshooting
  • Remote Access Management
  • Wireless Network Configuration and Management
  • Access VPN Management
  • Alert Management and Notification
  • Network Storage Management
  • DNS Management
  • Network Drive Management
  • Printer Accessibility Management
  • Security and Permission Management
  • Router Configuration and Management
  • Switch Configuration and Management
  • Traffic Monitoring and Security Management
  • Data Access Control and Monitoring
  • Firewall Management
  • Internet Access Management

  • Continuous System Maintenance
  • Management of business applications
  • Management of Updates, Service Packs, Patches & Hotfixes
  • Operating Systems Installation and Repair
  • Active Directory Management
  • Domain Controller Management
  • Server Virtualization
  • Software Upgrade & Maintenance
  • Disk and Storage Management
  • Performance and Health Monitoring
  • Role Management
  • Security and Permission Management
  • Setup & maintain Security groups
  • Application Management
  • Troubleshooting

  • Recovery Management
  • Hardware Maintenance
  • Anti-Virus Management
  • Management of business applications
  • Operating Systems Installation and Repair
  • Printer Accessibility Management
  • Remote Access Management
  • User Profile Management
  • Onsite and Remote Helpdesk Support
  • E-mail and Ticket Based Support
  • Remote Live Support
  • Continuous System Maintenance
  • System Performance and Health Monitoring
  • Disk and Storage Management
  • Management of Updates, Service Packs, Patches & Hotfixes

  • Complete Management of Mail and Messaging Environment
  • Office 365 Management
  • Gmail for Business Management
  • Mobile Mailbox Management
  • Spam and Malware Protection Management
  • Exchange Online Management
  • Security and Permission Management

  • Network Monitoring and Response
  • Network Security and Protection Management
  • Wireless Network
  • Remote Access Management
  • Internet Access Management
  • Alert Management and Notification
  • Firewall Management
  • Virtual Private Network
  • Cabling & Re-wiring

  • Complete Cloud Infrastructure Design, Implementation and Maintenance
  • Migration to Cloud
  • VM Management
  • Secure Cloud File Sharing
  • Hosted VoIP/ Unified Communications
  • Hosted Applications
  • Cloud Security and Backup Solutions
  • Cloud Monitoring
  • Troubleshooting